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Lead Experience Designer - New Format Stores

Apply now Job no: 503049
Work type: Fixed Term Full Time
Location: VIC Metro
Categories: Digital / eCommerce

About Kmart

With more than 235 stores and employing over 34,000 people, Kmart is proud to be one of Australia and New Zealand’s largest and most successful retailers.

Serving the needs of Australian and New Zealand families is at the core of who we are as a business, that’s why we are driven to be the place customers rely on for low prices and making every day living brighter.


You’ll be joining a dynamic team with a fantastic culture where diversity is openly celebrated, and you’ll be challenged and supported to achieve personal and business goals. Expect a work environment that is highly collaborative, fast-paced, inclusive and progressive - with no two days the same! Our values – Think Customer, Take Care, Live Integrity, Grow Together and Reach Higher will resonate with you deeply and you’ll enjoy being part of a growing, iconic Australian business that has a fantastic culture that is non-hierarchical, diverse and inclusive.

What we’re looking for?

An opportunity for a Lead Experience Designer to join Kmart and lead the design and delivery of Kmart’s store of the future has arisen for an initial 12 mth fixed term contract.  Reporting initially to the GM – New Formats, this role will see you responsible for creating innovative solutions to improve the store experience for customers through the use of new technologies as well as integrating the customer journey across both stores and online.  These innovative solutions will be developed through fast experimentation; from ideas to prototypes, testing and analysis.  This role, will be the champion of the customer – identifying and defining the customer requirements and representing these to the development team

About You

To meet the challenges of this role, you will ideally possess the following skills and experience;

  • Practised in omni channel experience design – creating connected customer experiences across online and offline channels
  • Experience in human-centred design with ability to showcase examples of how you have designed customer facing solutions to be intuitive and easy to use;
  • Previous experience developing solutions using fast experimentation, data and insights and defining minimum viable products;
  • Ability to drive analysis and insight to support solutions;
  • A seasoned influencer, with well-developed communication skills.

You will be afforded autonomy and accountability in your role and have access to development opportunities across both Kmart and the Wesfarmers Group, excellent remuneration, inclusion in company bonus scheme & access to Wesfarmers share plan (both for eligible team members), free parking and benefits program including a discount card for Kmart, Coles, Target and Officeworks.

At Kmart we aim to ensure our teams reflect the diversity of the communities in which we operate.

Candidates interested in this position should apply directly to this advertisement as we are not accepting applications from recruitment agencies.



Advertised: AUS Eastern Standard Time
Applications close:

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