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Community Management Specialist - Fixed term contract till June 2020

Apply now Job no: 502888
Work type: Fixed Term Full-time
Location: VIC Metro
Categories: Digital / eCommerce

About Kmart

With more than 235 stores and employing over 34,000 people, Kmart is proud to be one of Australia and New Zealand’s largest and most successful retailers.

Serving the needs of Australian and New Zealand families is at the core of who we are as a business, that’s why we are driven to be the place customers rely on for low prices and making every day living brighter.

Culture

You’ll be joining a dynamic team with a fantastic culture where diversity is openly celebrated, and you’ll be challenged and supported to achieve personal and business goals. Expect a work environment that is highly collaborative, fast-paced, inclusive and progressive - with no two days the same! Our values – Think Customer, Take Care, Live Integrity, Grow Together and Reach Higher will resonate with you deeply and you’ll enjoy being part of a growing, iconic Australian business that has a fantastic culture that is non-hierarchical, diverse and inclusive.

What we’re looking for?

We now have available a contract opportunity for an experienced Community Management Specialist to assist on the day-to-day management, analysis and reporting on the interaction with Kmart’s passionate community across our social channels (Facebook, Instagram, etc.). Reporting in to the Community Manager on a fixed term full-time contract till end of June 2020, the key responsibilities of this role will include;

  • Implementation of Kmart’s community management approach and the reporting on key metrics across social channels
  • Communicating with community members using Kmart’s authentic brand voice across social channels
  • Ensure the timely resolution and escalation of issues
  • Dealing with customer service issues on social media as well as escalating serious issues to CSC/Corporate Affairs/KLT
  • Communicate and resolve issues to ensure Kmart’s social channels remain open and positive communities
  • Work closely with PR/Corp Affairs, Legal, CSC, Creative, Marketing and other stakeholders across the business

About You

To be successful in securing this exciting new role, you will ideally possess the following skills and experience;      

  • Experience in social community management (preferably for a large, high profile brand)
  • Strong copywriting and communications skills demonstrated in a fast-paced environment
  • Demonstrated ability to analyse and report on key metrics from both a social (engagement etc) and CS (response times) point of view
  • Experience working with PR/Corporate Affairs, CSC, Legal and Marketing teams to ensure alignment of community management approach
  • Experience with community management and community management software
  • Strong social channel understanding with a continued Customer-focus mindset
  • Experience working with user generated content and software (ie. Stackla, Pixlee, Yotpo or Instagram)

You will be afforded autonomy and accountability in your role and have access to development opportunities across both Kmart and the Wesfarmers Group, excellent remuneration, inclusion in company bonus scheme & access to Wesfarmers share plan (both for eligible team members), free parking and benefits program including a discount card for Kmart, Coles, Target and Officeworks.

At Kmart we aim to ensure our teams reflect the diversity of the communities in which we operate.

Candidates interested in this position should apply directly to this advertisement as we are not accepting applications from recruitment agencies.

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Advertised: AUS Eastern Daylight Time
Applications close:

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