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Community Management Specialist - Casual

Apply now Job no: 502404
Work type: Casual
Location: VIC Metro
Categories: Digital / eCommerce

At Kmart, we are where families come first for the lowest prices on everyday items and our vision is to make everyday living brighter for all our customers, every time and everywhere they shop with us.

As Australia’s brightest retail star, we have experienced strong success in recent times and with bold plans to significantly expand our business and deliver our vision through new store openings, growth of our online business and expansion into new markets, it’s an exciting time to be part of the Kmart team.

We are now seeking digital savvy individuals to fulfil our available casual role for Community Management Specialist to provide customer service support to the Kmart on-line community across our social channels (Facebook, Instagram, etc.). Shifts will be of 5-hours duration between the hours of 5pm-10pm (Mon-Fri) and 12pm to 10pm (split shift on weekends)

Reporting in to the Community Manager, the key responsibilities of this role will include;

  • Implementation of Kmart’s ‘Community Management Framework’ across social channels
  • Communicating with community members using Kmart’s authentic brand voice across social channels
  • Ensure the timely resolution and escalation of issues
  • Dealing with customer service issues on social media as well as escalating serious issues to CSC/Corporate Affairs/KLT
  • Communicate and resolve issues to ensure Kmart’s social channels remain open and positive communities

To be successful in securing this exciting new role, you will ideally possess the following skills and experience;         

  • Experience in social community management through either formal study in digital/PR/Marketing/business disciplines and/or experience in delivering customer service to the on-line community
  • Strong copywriting and communications skills demonstrated in a fast-paced environment
  • Those applicants with prior experience in community management and social media management software will be considered highly desirable

Strong social channel understanding with a continued customer-focus mindset with an ability to work well autonomously

You will benefit from joining an amazing business and a dynamic team who are all committed to the success of Kmart and providing our customers with a great shopping experience. Our values – Think Customer, Take Care, Live Integrity, Grow Together and Reach Higher will resonate with you deeply and you’ll enjoy being part of a growing, iconic Australian business that has a fantastic culture that is non-hierarchical, diverse and inclusive. Your work environment will be highly collaborative, fast-paced and progressive, with no two days the same!

You will be afforded autonomy and accountability in your role and have access to development opportunities across both Kmart and the Wesfarmers Group, competitive hourly rate, free parking and benefits program including a discount card for Kmart, Target and Officeworks.

At Kmart we aim to ensure our teams reflect the diversity of the communities in which we operate.

Candidates interested in this position should apply directly to this advertisement as we are not accepting applications from recruitment agencies.

Advertised: AUS Eastern Daylight Time
Applications close:

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