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Service Designer - 18 Month Fixed Term Contract

Apply now Job no: 501658
Work type: Fixed Term Full-time
Location: VIC Metro
Categories: Information Technology

At Kmart, we are where families come first for the lowest prices on everyday items and our vision is to make everyday living brighter for all of our customers, every time and everywhere they shop with us. 

As Australia’s brightest retail star, we have experienced great success in recent times but for Kmart this is just the beginning of our exciting journey ahead! We have big plans in place to ensure we deliver our vision and significantly expand our business. With another 50 new stores opening across Australia and New Zealand, the growth of our online business and expansion into new markets, we are on a mission to improve the Kmart shopping experience for all our customers, who are at the heart of everything we do. There has never been a more irresistible time to join Kmart!  

As we enter our new growth phase, to help deliver our plans and vision we have created a new position, Service Designer.

Reporting to the Innovation Program Manager, this role will see you responsible for leading innovation projects with a view for improvements in customer experience, productivity and efficiency gains.

To be successful in this role you will have the following:

·         Ability to impact stores and customers with innovative initiatives which positions Kmart as a global leader in customer experience and store operations

·         Lead opportunity discovery and design phase in innovation projects

·         Demonstrated experience in effective work system development and or management of projects, including high level organisational and planning skills

·         Has led Projects and understands project Management

·         Experience in leading and developing innovation projects, using human centred design methodologies

·         High level experience in digital project development

You will need to have previous experience in Ethnographic Research, Qualitative research and prior work in innovation projects.

You will benefit from joining an amazing business and a dynamic team who are all committed to the success of Kmart and providing our customers with a great shopping experience. Our values – Think Customer, Take Care, Live Integrity, Grow Together and Reach Higher will resonate with you deeply and you’ll enjoy being part of a growing, iconic Australian business that has a fantastic culture that is non-hierarchical, diverse and inclusive. Your work environment will be highly collaborative, fast-paced and progressive, with no two days the same!

You will be afforded autonomy and accountability in your role and have access to development opportunities across both Kmart and the Wesfarmers Group, excellent remuneration, an uncapped bonus scheme & access to Wesfarmers share plan (both for eligible team members), free parking and benefits program including a discount card for Kmart, Coles, Target and Officeworks.

So if this sounds like the perfect role for you – apply now!

At Kmart we aim to ensure our teams reflect the diversity of the communities in which we operate.

Candidates interested in this position should apply directly to this advertisement as we are not accepting applications from recruitment agencies.

 

Advertised: AUS Eastern Standard Time
Applications close:

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